Tickets, webhooks and feature flags
Developer and support surfaces: a ticket thread, a webhooks manager, flags, an automation builder and an API explorer.
New
- Tickets 1 shows the customer conversation with replies and private notes (dashed, tinted and labelled so a note is never mistaken for a reply), a reply timer, canned replies, and Retry for a message that fails to send.
- Webhooks 1 rates each endpoint from its last ten deliveries, masks the signing secret, and logs every delivery with status, timing, payload, the endpoint's answer and Send again.
- Flags 1 has a switch per environment, a rollout slider that applies on Save, flags fully on for months marked ready to remove, and a confirmation that says exactly who is affected before Production changes.
- Workflow 1 builds a trigger plus conditions, waits and actions you add, reorder and delete, and a test run that shows each step as ran fine or where and why a condition stopped it.
- API 1 explores an API: method, address, headers and JSON body in, status in words, time, size and a body tree out, with history, Copy as cURL and a built-in demo API so it works with no server.
Improved
- The MCP server finds the new groups for helpdesk, sla, rollout, trigger, postman and explorer.
- All five pass every scorecard check, including 360 px (checked to 320 px), reduced motion and right to left (code in Webhooks 1 and API 1 stays left to right), and ship their tests.